REFUND TERMS
Effective Date: February 20,2024
1. Sales Status:
1.1 We maintain a stringent policy regarding refunds, returns, or exchanges for all products and/or services offered on this platform. Each acquisition of digital products from Modishye Blog is deemed final, and therefore, no refunds, returns, or exchanges will be entertained under standard circumstances. Refund requests will not be accommodated once a digital item is accessed or downloaded. It is incumbent upon the buyer to meticulously assess product descriptions before finalizing a purchase.
1.2 We firmly believe in providing valuable Products and Services at competitive and reasonable prices. Non-utilization or non-engagement with the purchased product or service does not justify the refusal of associated charges.
2. Return and Refund Policy for UK, EU, and Australia Customers:
2.1 Eligibility for Returns and Refunds:
a) This policy extends to digital products bought by customers in the UK, EU, and Australia.
b) To be eligible for a return and refund, patrons must contact our customer support within 14 days of purchase.
3. Eligible Reasons for Returns and Refunds:
3.1 Incomplete or Faulty Downloads:
a) The situations where customers encounter difficulties in downloading digital content from our platform. Whether the download process fails to complete or the content is corrupted upon download, customers are eligible for refunds in such cases.
3.2 Technical Malfunctions:
a) Instances where customers face technical impediments preventing them from accessing the digital products they have purchased fall under this category. These issues could include server errors, website glitches, or compatibility issues with the customer’s device or software.
3.3 Dissatisfaction with Product Quality:
a) Customers may request refunds due to dissatisfaction with the quality of the digital product they have purchased. However, it’s important to note that this applies only if the product has been minimally used or not downloaded. Refunds may not be granted if the product has been extensively utilized or accessed.
3.4 Fair Refund Policy:
a) Ensuring that customers have recourse in the event of incomplete downloads, technical glitches, or dissatisfaction with product quality is essential for maintaining trust and satisfaction. By offering refunds for valid reasons, we demonstrate our commitment to customer satisfaction and stand by the quality of our products and services.
4. Non-Eligible Reasons for Returns and Refunds:
4.1 Personal Discretion or Preference Changes:
a) Refunds will not be granted when customers change their minds or have subjective preferences that differ from their initial expectations. This includes scenarios where customers decide they no longer want the product due to personal reasons unrelated to product quality or functionality.
4.2 Failure to Review Product Specifications:
a) Customers are expected to review product specifications and system requirements before purchasing. Refunds will not be issued if customers neglect to perform this due diligence and realize that the product does not meet their specific requirements or expectations.
4.3 Refund Requests Beyond 14 Days:
a) Requests for refunds will only be considered if they are initiated within 14 days of the purchase transaction. Refund requests made beyond this timeframe will not be eligible for consideration, as it is important for customers to address any issues or concerns regarding their purchases promptly.
4.4 Ensuring Fair Practices:
a) By outlining clear criteria for ineligible reasons for returns and refunds, we aim to uphold fair and consistent practices that protect our customer’s interests and the integrity of our e-commerce service. These guidelines help maintain transparency and accountability while promoting a positive customer experience.
5. How to Request a Return and Refund:
5.1 Customers can initiate return and refund procedures by emailing our customer support team at support@accordingtomodishyeblog.com. Our support team will assess your request and guide you through the process
5.2 Detailed order information and a clear description of encountered issues must be provided.
6. Refund Process:
6.1 Upon approval of your return request, we endeavor to expedite your refund process, aiming to complete it within 14 business days. Refunds will be disbursed via the same payment method utilized for the initial purchase. If your original payment method was PayPal, the refund will be credited back to your account. Refunds will be credited back to the same card for customers who made payments via debit or credit cards without a PayPal account.
6.2 The duration for the refunded amount to reflect in your account may vary depending on the processing times of your financial institution or PayPal. We recommend regularly monitoring your account statement or PayPal account for updates regarding the refund status.
6.3 Customers who initially made purchases using debit or credit cards (sans a PayPal account) can track the progress of their refund by reviewing their account statements. For those who employed PayPal for the original transaction, tracking the refund progress can be done through their respective PayPal accounts.
7. Product Access After Refund:
7.1 Access to the digital product will be revoked upon refund request approval.
8. Customer Support:
8.1 Our dedicated customer support team can address any inquiries or concerns regarding our Return and Refund Policy. Our Customer support representative can be reached at support@accordingtomodishyeblog.com
9. Limitation of Liability:
9.1 Modishye Blog shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our digital products or services.
10. Force Majeure:
10.1 Modishye Blog shall not be liable for any failure or delay in performance due to unforeseen circumstances beyond our reasonable control, including but not limited to acts of nature, government restrictions, wars, and pandemics.
11. Confidentiality:
11.1 Any personal information provided by customers during the return process shall be treated with strict confidentiality and used solely for the purpose of processing the return request.
12. Amendments to this Policy:
12.1 Modishye Blog reserves the right to modify this Return and Refund Policy anytime. Any revisions and updated effective dates will be promptly communicated on our website.
13. Additional Terms for Sellers:
13.1 Refunds should encompass applicable taxes and not surpass the original sale amount.
13.2 Failure to adhere to refund policies may lead to Chargebacks.
13.3 By proceeding with a purchase, customers acknowledge and accept the terms delineated in this Return and Refund Policy. Modishye Blog remains steadfast in providing equitable and transparent procedures for handling returns and refunds for UK, EU, and Australian customers.
Updated on: February 20,2024